Lisa Earle McLeod , CONTRIBUTOR

When was the last time you had a profound customer service experience? For most of us, even satisfactory customer service is often elusive. We settle for the basics because it beats poor or no service. Yet, there are those rare instances when a real live human being, or at times, even an organization, goes so above and beyond, we remember it forever.

https://www.forbes.com/sites/lisaearlemcleod/2017/03/16/can-customer-service-touch-your-soul/#709f9d81513a